8364 Account & Payment FAQ
Users ask us about account creation, KYC verification, deposit and withdrawal methods, game rules, and security practices. These questions come up repeatedly as people set up their 8364 account on mobile or desktop, connect their payment method, and begin exploring our game library and betting markets.
This FAQ addresses the most common questions our support team receives. Each answer is written by us at 8364 to give you clear, factual information about how our platform works—from Android APK installation to live-dealer table access to withdrawal processing via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.
If your question is not covered here, reach out to our support team via in-app chat, email, or the contact form on our website. We respond during standard business hours. For legal questions about jurisdiction, account eligibility, or dispute resolution, review our full Terms & Conditions and Legal Notice pages.
- Account and registrationhow to start, KYC verification, password recovery, and account eligibility
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer
- Game rules and marketsRTP, loyalty tiers, slots, live dealers, and sports betting
- Security and supportaccount data, customer service contact, and data protection practices
Frequently Asked Questions
Read the questions below to find answers to common account, payment, and gameplay topics. Each answer is written by us at 8364 to explain our policies and practices in plain language.
Account and Registration
No. We at 8364 permit only one account per person. If we discover duplicate accounts under the same name, email, phone number, or payment method, we will close all but the primary account and may forfeit any outstanding balance. Account sharing—allowing another person to use your login—is also prohibited. Each account must be registered to a single individual who is legally eligible to use 8364 in their jurisdiction. If you have previously closed an account and wish to register a new one, contact our support team to confirm eligibility before creating the new account.
Deposits via local payment, online payment, or e-wallet are processed instantly on 8364. Log into your account, go to Deposit, select your payment method, enter your amount, and confirm. You will be redirected to the payment provider's app or website to authorize the transaction. Once you approve the payment, the funds appear in your 8364 account immediately. No additional verification is required for mobile banking or local payment deposits under the standard limit; over-limit deposits may trigger a review. online payment, e-wallet, mobile banking, and bank transfer (local payment, online payment, e-wallet, mobile banking) follow the same flow. Keep your payment receipt for your records.
Go to the login page on 8364, click "Forgot your password?", and enter your registered email address. We will send a password reset link to that email within a few minutes. Check your spam folder if you do not see it in your inbox. Click the reset link, set a new password, and log back in. The reset link expires after 24 hours, so act quickly. If you no longer have access to your registered email, contact our support team with proof of identity and we will help you regain access. Always use a strong password (at least 8 characters, mix of letters and numbers) to protect your account.
Payments and Transactions
Deposit ranges vary by payment method. local payment, online payment, e-wallet, mobile banking, and local payment have daily and per-transaction limits that we set based on your account age and verification level. Bank transfer (online payment, Mandini, e-wallet, mobile banking) typically supports higher amounts. local payment deposits also follow standard limits. Your exact deposit range is displayed in your account's Deposit page. If you reach a limit, you can often increase it by completing additional identity verification or contacting support. We do not advertise fixed bonus amounts, but new and existing accounts may qualify for promotional offers subject to terms and conditions.
We at 8364 reward regular users through our loyalty tier system. As you deposit, wager, and play games, you earn points. These points accumulate toward higher tiers, each offering perks such as cashback on losses, faster withdrawals, or exclusive game access. Tier status is tracked in your account dashboard and recalculated monthly. Moving to a higher tier requires reaching a specific points threshold; the exact thresholds are listed in your account. Tiers reset each calendar month, so consistent activity keeps you at higher levels. Contact support for details on your current tier and the rewards available to you.
Game Rules and Markets
RTP stands for Return to Player. It is the percentage of wagered money that a slot game is designed to pay back to players over a long period of time. For example, a slot with an means that, on average, players receive our welcome offer back for every our welcome offer wagered—the other non-specific info is the house edge. RTP is set by the game provider (e.g., Pragmatic Play, Spadegaming) and does not change per session. Individual sessions vary wildly; you may win big or lose quickly. Always wager only what you can afford to lose. Games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways on 8364 each have their own RTP listed in the game details or in our Terms & Conditions.
Security and Support
We at 8364 collect personal information (name, email, phone, ID, address) during registration to comply with know-your-customer (KYC) requirements. This data is encrypted and stored securely on our servers. We use your data to verify your identity, process deposits and withdrawals, detect fraud, and comply with legal obligations in supported jurisdictions. We do not sell your data to third parties. Your payment history, account balance, and wager records are retained for 24 months after account closure for financial compliance. You may request data deletion or a copy of your data by contacting support. Read our full Privacy Policy for details on data retention, access rights, and disclosure.
Our support team is available via multiple channels. Use in-app chat (tap the support icon in your 8364 account) for instant messaging during business hours. Email [email protected] with your account details and question; we respond within 24 hours. Fill out the contact form on our website if you prefer written inquiry. For urgent account or security issues, use in-app chat as the fastest option. Do not share your password or OTP codes with support staff; we never ask for them. Response times are standard during weekdays; holiday periods (Idul Fitri, Idul Adha, Imlek) may have longer delays.